We are taking many steps to ensure continued pet care for your furry family members while ensuring your safety while visiting our office. We will be here to help your pets no matter how the COVID-19 situation develops.
We are using a strategic disinfection plan to minimize any risk of infection for our clients. We are cleaning door knobs, our lobby, counters, phones etc. many times each day. Our exam rooms are being disinfected between every single exam. We are taking many precautions.
We also ask that you limit the number of people coming in with a pet to one or two. If you are showing any signs of illness please let us know and we will come get your pet from your car.
Your health and safety are a top concern when visiting our office. If for any reason you are uncomfortable entering our building, please call the front desk and we will send a team member to retrieve your pet from the car. For the health and safety of our staff, if anyone in the household is sick for any reason please inform our team members on the phone prior to your arrival. We are taking every step to decrease the incidents of infection while ensuring care for your pet.
Please also note that according to the World Health Organization, there is not evidence that companion animals can spread COVID-19 to humans.
We will get through this together. No matter what it takes, we will not let the care of your furry family member suffer as a result. Please call us if you have any questions or concerns.
For now will be be having the following limited hours:
We have listened to our clients and have added 3 additional hours to the week for picking up products and calling in.
Mon, Wed, Fri: 9am to 3pm
Tues and Thurs: 9am to 5pm
Pet Planning for Covid-19
If you are showing any signs of illness please let us know and we will come get your pet from your car.
Starting 3/20/2020 we will be taking all pets in the back hospital area for there exams. We understand that owners like to be with their pets during an exam unfortunately to protect everyone this is the current protocol.
If you are not showing any signs of illness you can come into the waiting are and we can take your pet to the back, of course you still have the option for us to come out to your car to get your pet. Drop-off appointment are encouraged if possible.
Please remember that in New York State we are mandated to wear face masks when going out in public.
If you don’t have a drop off appointment then we will be taking all pets in the back hospital area for there exams. We understand that owners like to be with their pets during an exam unfortunately to protect everyone this is the current protocol.